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APC experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it. Parts included Replacement parts and components are included with some service contracts. Please see the statement of work for service specifics. 1 Year Next Business Day Onsite Extended Service Warranty ( SIB -Service in Box) Schneider Electric provides the expertise, services, and support you need for your building, industry, power, or data center infrastructure. Schneider Electric’s world-class services offer a smart way to protect your equipment, ensuring that your system is always operating at peak performance, thereby prolonging its lifespan.Together we can develop a solution to maximize system availability, increase efficiency, and meet your budget.

Experienced Certified Field Service EngineerAPC factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Flexible Service SchedulingFlexible service scheduling options available to meet your business requirementsFree shipment of replacement partsFree shipment of any replacement parts needed, including free return shipment of faulty part.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken. Comprehensive escalation and corrective actions process In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project. Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics. Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Max. 48Hrs. Response and 72 Hrs. resolution time across India.